Shipping and Return Policy

We want you to be thrilled with the tubers and cuttings you receive from Petrolia Bloom Co. Below you will find details about how and when we ship each type of product. For refunds, replacements and substitutions, please see our Tuber and Cutting Guarantee.

Where We Ship

We currently ship within Canada only. We do not ship to the United States or internationally at this time. Local pickup in Petrolia can be selected at checkout.

Shipping Dahlia Tubers

When you order tubers, you choose spring or fall shipping in your cart before checkout.

Spring shipping: Spring orders begin shipping in mid to late April 2027, once the risk of frost in transit has passed. Orders are shipped in the order they were received, and you will get a shipping confirmation email with tracking once your package is on the way.

Fall shipping: Fall orders ship as soon as possible after the sale. Tubers can be damaged by cold in transit, so fall and winter shipping is at the buyer’s risk. We strongly recommend adding a 72-hour heat pack ($5), which we pack with your tubers in an insulated box.

Combined Spring Orders

We grow so many varieties that we’re planning more than one sale this year. If you place more than one order with spring shipping, we’ll combine your orders into one shipment and refund the extra shipping charges when we pack your parcel. Please use the same name and email address for each order so we can match them.

We use Canada Post or courier services to ship tubers. Shipping rates are calculated at checkout based on your location. Tubers should be kept in a cool, dry place until you plant them.

Shipping Dahlia Cuttings

Cuttings are live plants and ship from late April, once night temperatures are safe for sending them, with dates adjusted for weather and your location. They are shipped by Canada Post Express or courier, early in the week so they are not in transit over a weekend, and shipping rates reflect the extra care needed for live plants. We cannot ship cuttings to PO boxes.

Please order to an address where someone can receive the parcel, and unpack your cuttings the day they arrive.

Orders With Both Tubers and Cuttings

If your order includes both, we ship everything together in one parcel during the spring shipping window, so you pay one shipping charge. If for any reason we cannot ship them together, we will let you know before anything ships.

Problems With an Order

If something arrives damaged, email us at petroliabloomco@gmail.com with your order number and clear photos. The time limits for reporting a problem, and what we can offer, are set out in our Tuber and Cutting Guarantee. We are not responsible for carrier delays once a parcel has left us; lost or delayed parcels should be taken up with Canada Post using your tracking number.